Payment / Shipping
Payment:We accept credit card payment through PayPal and SECPay. We also accept Cheque and Money Order. Our new warehouse address for shipping is:
PayPal:
PayPal: Supporting Visa, MasterCard, Discover.
SECPay:
SECPay: Supporting Visa, Visa Purchasing, JCB, Switch, MasterCard, Solo and VisaElectron.
For Cheque and Money Order,please make it payable and send to:
Silver Centre (UK)Limited
Unit 8 Cuerden Green Estate
Sherdley Road
Lostock Hall
Preston
PR5 5LP
Please write down Order Number at the back of your Cheque/Money Order. This serves to ensure speedy and safe delivery.
Tax
The total price of any order will only include the applicable sales taxes. All other taxes that may apply are the sole responsibility of and to be paid by the customer.
All sales to customers in the UK will incur VAT at 20%.
Note:
We only accept payment through PayPal, BankTransfer, Check and Money Order for purchase amount is UK￡450 or more. If the purchase amount exceeds UK￡400, we don't accept payment through PayPal.
Security Guarantee
Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.
Refund
After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost, tax and delivery less any re-stocking fees (where applicable). Delivery and Service Charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.
Shipping:
- Shipping methods
- Registered Delivery
- Delivery time
- Special Delivery
- Shipping fee
- £4.1
- 2 - 5 days
- Yodel Special Delivery is a must if you want to receive items as fast as possible. The additional charge for this special service is at £4.1 + £ 2/item.(1-3days)
In Ireland
- Shipping methods
- Yodel (Order without batteries)
- Delivery time
- Interlink (Order with batteries)
- Delivery Charges (service charge included)
- The charge of the first pieces is £5.0 and plus £2.0 for each additional one.
- 5 - 7 days
- If the total weight is less than 15kg, the delivery charger is £ 16.0. If the total weight is more than 15kg, we need to re-quote.
- We only ship products to: England and Ireland.
- Local pick up is not available.
- Due to posting restrictions, we are currently unable to send Li-ion (Lithium-ion) batteries to the following parts of the United Kingdoms:
- Channel Islands*;
- Zip code begins with BFPO;
Orders intended for shipping to the above areas have to be cancelled and refunded.*With Interlink Express, we could arrange sending Li-ion batteries to Channel Islands (zoning JE1-99 and GY1-99), but an extra charge of £16.00 per parcel (max 15kg) is required. - All UK orders will be shipped via Yodel unless otherwise stated, the transit time will normally be 3-7 business days.
- Special Delivery is available at an additional charge of £2 per item; please use this service if you want to receive your items faster (next working day after item is shipped).
- Please provide the full and accurate address for shipment. Should incorrect or incomplete postal address be provided with, resulting in non-delivery, customers will be charged the additional delivery fee if a replacement or exchange item is required.
- We only ship to the address that you registered on PayPal or website. If you want to change the address, please email info@batteryexpress.org.uk in advance. We are not responsible for wrong or undeliverable address. Additional delivery charge will be imposed should request for change of postal address be made after goods have delivered.
- Shipment information, including the tracking number (for tracing your order on www.yodel.co.uk), will be emailed to buyer after it has been shipped.
- We usually send items the next business day after payment has been received (Sat & Sun excluded). If you haven't received your item(s) in time, please email info@batteryexpress.org.uk .
- If an item is lost during delivery, our customer support team will try to resolve the matter in the most acceptable way to both parties concerned.
Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.
Usually ships the same business day!
General return policy
Our delivery fee is increased, but we don't adjust our product price because we let you get a lot profit and provide advanced service for you.
It is our goal to provide our customers 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either by phone or by E-mail and have your invoice handy. We must solve your problem as fast as possible.
It is the reseponsibility of the customer to pay for the return freight, and to take reasonable care to product against damages in freight, if you want to return the product for any reason.
If you return the product(s) to us within 15 days, we will refund you the full product price (no shipping cost will be refunded unless it is proved that the return is a result of our error). Prior to returning a product, call us or email us, We will teach you the instructions on how to ship the product(s) back to us.
Warranty and Return Policy for Clearance Promotional Items as follows:
1. Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
4. A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
5. Refund request would be accepted ONLY when replacement items are not available.
How to order?
search -> get the item -> "Buy Now" -> pop up invoice -> "check out" -> fill shipping information & select the payment method -> "submit" -> "continue" -> pay by SECPay or PayPal -> place the order successfully -> dispatch the order
