Payment / Shipping
Payment:We accept credit card payment through PayPal and SECPay. We also accept Cheque and Money Order.
PayPal:
PayPal: Supporting Visa, MasterCard, Discover.
SECPay:
SECPay: Supporting Visa, Visa Purchasing, JCB, Switch, MasterCard, Solo and VisaElectron.
For Cheque and Money Order,please make it payable and send to:
Excel Digital Ltd
92, Clydesdale Place
Moss Side Employment Area
Leyland
Lancashire
PR26 7QS
United Kingdom
Please write down Order Number at the back of your Cheque/Money Order. This serves to ensure speedy and safe delivery.
Tax
The total price of any order will only include the applicable sales taxes. All other taxes that may apply are the sole responsibility of and to be paid by the customer.
All sales to customers in the UK will incur VAT at 17.5%.
Note:
We only accept payment through PayPal, BankTransfer, Check and Money Order for purchase amount is UK￡450 or more. If the purchase amount exceeds UK￡400, we don't accept payment through PayPal.
Security Guarantee
Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.
Refund
After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost, tax and delivery less any re-stocking fees (where applicable). Delivery and Service Charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.
Shipping:
All shipping will be done via Royal Mail unless otherwise stated. We ship to UK and Ireland destinations.
- Shipping methods
- Registered Delivery
- Delivery time
- Special Delivery
- Delivery Charges (service charge included)
- £4.0
- 2 - 5 days
- Royal Mail Special Delivery is a must if you want to receive items as fast as possible. The additional charge for this special service is at £2.0 per item.
In Ireland
- Shipping methods
- Registered Delivery
- Delivery time
- Delivery Charges (service charge included)
- £8.0
- 5 - 7 days
A signature is required for all orders that are delivered by our courier services. Someone must be at your delivery address to sign for your parcel between 8:00 AM and 6:00 PM Monday to Friday. Please send it somewhere it can be reliably signed for, like your place of work, a neighbor.
Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.
Usually ships the same business day!
General return policy
Our delivery fee is increased, but we don't adjust our product price because we let you get a lot profit and provide advanced service for you.
It is our goal to provide our customers 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either by phone or by E-mail and have your invoice handy. We must solve your problem as fast as possible.
It is the reseponsibility of the customer to pay for the return freight, and to take reasonable care to product against damages in freight, if you want to return the product for any reason.
If you return the product(s) to us within 15 days, we will refund you the full product price (no shipping cost will be refunded unless it is proved that the return is a result of our error). Prior to returning a product, call us or email us, We will teach you the instructions on how to ship the product(s) back to us.
Warranty and Return Policy for Clearance Promotional Items as follows:
1. Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
4. A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
5. Refund request would be accepted ONLY when replacement items are not available.
How to order?
search -> get the item -> "Buy Now" -> pop up invoice -> "check out" -> fill shipping information & select the payment method -> "submit" -> "continue" -> pay by SECPay or PayPal -> place the order successfully -> dispatch the order
